An EyeOnWater alert can identify a pattern worth investigating, but it cannot tell whether water use was intentional or locate a broken pipe. For Monroe customers, the first check is when the meter last communicated, not just when the notification appeared.

The City of Monroe Water System promotes EyeOnWater for supported accounts. That does not establish that every property or meter can use it.

Why an alert—or no alert—can mislead

Badger Meter’s English web instructions describe looking back 24 consecutive hours from the latest meter communication for flow above the configured threshold. A drop below that threshold or to zero interrupts the condition.

Communication interruptions and shorter events can prevent a notification. An old alert can also remain visible after flow stops if new data have not arrived. Consequently:

  • An alert is present: inspect its time window before describing the concern as happening now.
  • No alert is present: do not treat silence as proof that there was no leak.
  • The data are stale: establish the communication issue before comparing the graph with what is happening at the property.

This is LSL’s interpretation aid, not a diagnostic decision tree. Visible damage or a service problem needs attention independently of an app’s notification.

Put a steady flow into gallons

Suppose—not as a finding about your meter—that 2 gallons per hour continued without interruption:

2 × 24 = 48 gallons per day

That would be 336 gallons over seven days or 1,440 gallons over 30 days.

These calculations explain scale; they do not prove that displayed flow continued for a month. The vendor’s displayed leak rate is not a cumulative monthly volume. Do not multiply an isolated reading into a claimed bill adjustment or assume that every gallon was unintended.

Use your actual observation period when describing a concern: “The graph shows this pattern between these dates,” not “I lost 1,440 gallons” unless records support that duration and interpretation.

Check the notification, then ask the right department

In the vendor’s web setup, select the correct meter, confirm notification settings and use intermittent-flow expectations unless the meter is expected to run continuously all day. The help page provides a saved test-notification option. LSL did not test it or assume mobile defaults match the web version. Web configuration

For account or meter-service questions, Monroe lists 318-329-2220; for distribution concerns it lists 318-329-2385. Describe the observation without declaring who owns a faulty pipe. City contacts

A useful message is: “The last meter communication was [time]. The graph covers [interval], with [observed pattern]. Is this current data, and what should I check next?” Never include a password. For visible street water, our Monroe report-routing guide distinguishes drainage, sewer and distribution contacts.

Sources were read September 23, 2026. No private account, notification delivery, meter installation or leak was inspected.