Clermont separates contractor online applications from owners acting as their own contractor, who must apply in person at Building Services. Choosing a public website account does not change that applicant role. Use the City’s Online Services page to enter the correct route before assembling an upload.
Match the task to the channel
| Your task | Published City route | Question to resolve first |
|---|---|---|
| Contractor’s new application | Contractor eTRAKiT account | Is the account attached to the correct company and contractor of record? |
| Owner acting as contractor | In-person Building Services application | Which owner-builder documents apply to this ownership and project? |
| Resubmitting documents | The separate document-submission link, with a resubmittal cover sheet | Which permit and review comments do the replacement files answer? |
| Finding an older permit | Permit search by number or address | Is the record absent only from the dashboard, or does the search also fail? |
The first three routes come from the City’s online instructions; the last distinction comes from its eTRAKiT guide. LSL adds the matching questions so an account problem, review response and historical search are not treated as the same task.
A missing dashboard entry is not a missing permit
The eTRAKiT guide says the dashboard shows active and expired permits. Once a permit is finaled, it disappears from that dashboard but remains searchable by number or address. Search the actual record before concluding that the application vanished.
The guide also describes printing a certificate for specified residential, AC-changeout and reroof permit classes once the status is finaled. That is not a promise that every permit type has the same certificate button. Ask Building Services about a record that does not match the described behavior. Dashboard and certificate instructions
Do not fix an identity mismatch by overwriting the applicant
The guide warns against changing the contractor-of-record information and requires ownership evidence for a changed owner. Send an apparent identity problem to the City rather than making the screen look right by replacing an unrelated name. The application, reviewed plans and later inspection should remain tied to the same project.
Describe the physical work precisely. Clermont lists some residential finish and replacement work as not requiring a permit, but a broader alteration can include other work. Use the actual permitting information, not the fact that the job ends with paint or drywall, to frame a permit-need question.
LSL compared the complete online instructions and one-page eTRAKiT guide, including its native layout, on September 20–21, 2026. No account was created, document submitted, ownership authenticated or private permit searched. This routing guide does not establish owner-builder eligibility or approval of a particular project.